Examining the Student Experience Using Service Blueprinting (EDUCAUSE Review) | EDUCAUSE.edu

“Students often face problems accomplishing their goals because colleges and universities have poor processes. Service blueprinting, a type of process map, focuses on the student (or customer) experience and illuminates things an organization can do to identify and fix problem processes.” In her recent EDUCAUSE article Nancy Stephens shares 3 different examples of how Service Blueprinting can be used in Higher Education.

Do you have examples of how your teams used Service Blueprinting? Let us know! 

Click on the link below to read the EDUCAUSE article:

Examining the Student Experience Using Service Blueprinting (EDUCAUSE Review) | EDUCAUSE.edu

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s