Study finds anger can overwhelm happiness during holidays

A new study found that feelings of anger can overcome feelings of joy during the holiday season for those who seek shopping help through customer service.


“ASU’s 2015 Customer Rage Survey found about 54 percent of people will have an issue with a product or service they receive”

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About Center for Services Leadership

The Center for Services Leadership (CSL) is a research center within the W. P. Carey School of Business at Arizona State University (ASU) and an outreach arm from ASU to the business community and the global academic community. The CSL focuses on advancing service filed through research, education and facilitating collaboration between business and academic communities.

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