Services Leadership Institute

Stacy P“The exposure to the speakers and having access to their expertise has been beneficial. Each of them is an expert in different areas of service… I am coming out with a larger appreciation of service and how it applies to what I do.” – Stacy Polonicoff, Sr. Manager of Client Solutions, The Co-operators


 Karen J“The high caliber of individuals who attended the event this year allowed for many conversations centering on real world experiences. It was great to learn from professionals in other service industries.” – Karen Johnston, Contact Center Director, The Lighthouse for the Blind, Inc.


 Kevin C“My role at State Farm is to recruit potential employees. A large aspect of my work is focusing on the applicant experience… the employment brand is very important. All of the information discussed at SLI pertains to what State Farm is currently working on.” – Kevin Cote, Recruiting Manager, State Farm.


 Katherine J“Blueprinting was new to me. That exercise was a great team exercise that I can get people back at Cox involved in. I loved the process.” – Katherine Jimenez, Customer Care Manager, Cox Communications.

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About Center for Services Leadership

The Center for Services Leadership (CSL) is a research center within the W. P. Carey School of Business at Arizona State University (ASU) and an outreach arm from ASU to the business community and the global academic community. The CSL focuses on advancing service filed through research, education and facilitating collaboration between business and academic communities.

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